Vacancy Status: Existing Vacancy

Branch: Equity, Inclusion and Human Rights Bureau (EIHRB)

Employment Type: Temporary (Fixed Term), Full time

Duration of Term: 12 months/mois

Position Linguistic Designation: Bilingual (English, French)

Position Global Linguistic Level: B2

Classification Level: Band 12

Annual Salary: $131,687.00 - $148,221.00 + $2,002.23

Union: UNIFOR 2025 - Excluded

Location: Ottawa, ON

Search Area: Internal, Membership, Public

Note: This is a term position with a fixed end date of December 2027.

About the Public Service Alliance of Canada (PSAC)

PSAC was created in 1966 and is a union that has proudly represented more than 245,000 workers across Canada and beyond. We stand up for fairness, equity, and better workplaces. We know our strength is in our people. Headquartered in Ottawa with regional offices nationwide, PSAC has led countless successful campaigns for workers’ rights and social justice. We believe in standing together and supporting the people who make our union work every day. For more information about our victories, please visit our website at https://psacunion.ca/

About the role

Under the direction of the Director, Diversity, Equity and Human Rights Bureau, the Conflict Resolution Advisor provides advice to the Director and the Management Team and liaises with PSAC staff and staff unions on conflict resolution internal to the organization. The position implements proactive strategies, measures and mechanisms to shift the organizational culture by supporting the development and implementation of organizational models to prevent and resolve internal conflicts and disputes with a trauma-informed approach. This includes the evaluation, development,



adoption and application of the appropriate conflict and dispute resolution models to resolve conflicts based on the prohibited grounds under the Human Rights Act through the application of an intersectional equity lens and Indigenous-centered approaches. The position oversees and monitors internal conflict and dispute resolution processes and assists with the development and delivery of training and education in that area. The Advisor will advise and assist the Director and Management Team regarding human resources issues as they may intersect with the Employer’s obligations regarding equity, human rights and psychological health and safety. The Advisor will provide advice to the Director and the Management Team on methods to address and mitigate conflict within the workplace with the goal of ensuring a harmonious and inclusive workplace for all staff of PSAC. The Advisor may provide recommendations on equitable and inclusive staffing, policy development, collective bargaining, workplace assessment/investigation and dispute resolution in accordance with numerous collective agreements, policies and across all provincial, territorial and federal legislations.

What we are looking for

Education & Experience:

- Expert knowledge of labour relations and organizational psychology often acquired through formal training in conflict studies, organizational psychology,



alternate dispute resolution or legal studies. This includes an ability to understand various dispute resolutions mechanisms and to evaluate and assess which model works best in a variety of circumstances.
- Completion of a recognized advanced certificate program in mediation, dispute resolution or extensive experience in mediating complex and systemic labour relations disputes.
- A minimum of five years’ experience in the field of dispute resolution.
- A minimum of five years’ experience handling mediation processes.
- Experience with the application of Human Rights Legislation.
- Experience providing mediation and training in a unionized setting.

Skills & Knowledge:

- Knowledge of issues related to human rights and equity including disability; Indigenous peoples; the diverse racialized communities; two spirit, lesbian, gay, bisexual, transgender, non-binary, queer + persons, including how these issues relate to gender within specific communities.
- Superior knowledge of legal research methodology and mechanisms for dispute resolution.
- Practical knowledge of various conflict resolution models, including Indigenous models of dispute resolution.
- Excellent knowledge of the principles of employment equity, human rights obligations.
- Capacity to apply an intersectional equity perspective to conflicts that draws on the principles of decolonization and reconciliation.
- Knowledge of acts and regulations, policies and practices which govern the employer-employee relationship.
- Thorough knowledge and understanding of the practices and principles of the labour movement.
- Excellent knowledge of Human Rights legislation, Health & Safety and Employment Equity

📌 Conflict Resolution Advisor (Ottawa)
🏢 Public Service Alliance of Canada (PSAC)
📍 Ottawa