Support guest feedback and loyalty programs as a Marketing Specialist at Northland Properties Corporation’s Vancouver Support Centre. Use Excel, Power BI, and hospitality expertise.

This full-time Marketing Specialist supports voice of customer, online reputation, listings management, loyalty, and gift card programs. The role serves hotel and restaurant brands across Northland Properties. Success depends on hospitality operations experience, analytical reporting, organization, communication, and multitasking. You will work with guest feedback data, multiple platforms, and cross-functional teams.

Key Responsibilities:

- Support current and legacy hotel and restaurant loyalty members
- Analyze guest feedback through metrics, scorecards, and surveys
- Resolve guest and management issues promptly and professionally




- Manage letters, certificates, gift cards, profiles, and points
- Create documentation for voice of customer initiatives

Requirements:

- Hospitality experience in guest services, reservations, or administration
- Robust Microsoft Office, Excel, Power Query, Power BI, and PowerPoint skills
- Ability to generate recurring and ad hoc reports
- Experience managing multiple projects across diverse platforms
- Fluent written and spoken English required

Apply hospitality operations, guest feedback analysis, and reporting expertise to support Northland Properties’ marketing programs in Vancouver.

📌 Hospitality Marketing Specialist Vancouver
🏢 Northland-Propertie
📍 Vancouver