National Manager, Customer Success & Business Development

Xcite Technologies Inc. | Medical Aesthetics

Location:Ontario, Canada

Scope:National – All Canadian Regions

Travel:Approximately 25% across Canada

Reports To:Senior Leadership

Employment Type:Full-Time

Career Progression:Path to Director

About Xcite Technologies

Xcite Technologies is one of Canada's fastest-growing medical aesthetics companies, representing premium aesthetic technologies and skin science solutions. We partner with dermatologists, plastic surgeons, medical spas, and aesthetic clinics to help them deliver exceptional patient outcomes and build successful businesses.

We believe long-term partnerships depend on solid customer relationships, ongoing support, and measurable results. As we grow, we are investing in national leadership to improve device utilization, customer success, retention, and recurring revenue.

The Opportunity

We are seeking an experiencedNational Manager, Customer Success & Business Developmentto lead our cross-country team responsible for device utilization, customer success, account development, and ongoing revenue growth.

Based in Ontario, this individual will manage and develop regional Business Development Managers across Canada. The team supports customers following the sale of Xcite technologies, helping them maximize device utilization, increase treatment volumes, grow consumable purchasing, and achieve long-term commercial success.

The successful candidate will establish national strategies, coach regional managers, monitor performance, and ensure consistent execution across all Canadian regions.





Direct experience managing a team within the medical aesthetics industry is mandatory.We are looking for a proven people leader who understands how customer success drives commercial performance and can deliver results through others.

This is a management role, not an individual-contributor sales position. It offers the prospect to influence national strategy, develop a high-performing team, and progress toward a Director-level position.

Key Responsibilities

National Team Leadership

- Lead, manage, and develop regional Business Development Managers across Canada.
- Establish performance targets, KPIs, and accountability standards.
- Conduct regular coaching sessions, performance reviews, and national team meetings.
- Develop team capabilities in customer success, account management, and commercial execution.
- Address performance gaps and implement improvement plans.
- Support recruitment, onboarding, and professional development.
- Conduct joint field visits to coach managers and strengthen customer relationships.

Device Utilization & Customer Success

- Lead the national strategy for maximizing utilization of Xcite's installed device base.
- Help customers maximize the value and return on investment of their technologies.
- Monitor device utilization, customer engagement, treatment activity,



and account health where data is available.
- Identify underutilized devices and implement plans to increase adoption and treatment volumes.
- Develop consistent approaches to customer onboarding, retention, and ongoing support.
- Identify at‑risk accounts and ensure recovery plans have clear ownership and measurable outcomes.
- Collaborate with clinical education, marketing, and customer support to address barriers to device utilization.
- Share successful strategies across regions.

Account Growth & Recurring Revenue

- Drive growth across existing customer accounts and long-term customer relationships.
- Increase consumable and skin science sales, repeat purchasing, and treatment utilization.
- Ensure regional managers maintain strategic account development plans.
- Identify opportunities for product expansion, cross-selling, and additional device sales in collaboration with capital equipment sales.
- Reactivate dormant accounts and address declining purchasing patterns.
- Partner with marketing to support treatment demand, promotions, and clinic profitability.
- Ensure customer success initiatives translate into measurable improvements in retention, utilization, and revenue.

National Performance & Business Planning

- Develop national business plans aligned with company objectives.
- Establish consistent KPIs, reporting standards, and performance reviews.
- Monitor utilization, retention, consumable revenue, account growth, and customer engagement.
- Review forecasts and implement corrective actions where required.
- Oversee account planning and CRM reporting through Salesforce

📌 National Lead- Business Development Division (Canada)
🏢 Xcite Tech
📍 Canada