This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an SAP Support Manager - Warehouse Management (WM) based in Canada.

As an SAP Support Manager, you will lead the delivery and continuous improvement of SAP Warehouse Management application support in a complex, business-critical IT environment. You will oversee Level 2 and Level 3 support operations, ensuring system stability, service quality, and timely resolution of production issues. Working closely with functional, technical, and business stakeholders, you will provide expert guidance on SAP WM processes and integrations. You will also manage support teams, monitor service performance, and drive initiatives that improve operational efficiency and warehouse productivity. This role offers the prospect to influence enterprise-wide technology operations while contributing to SAP modernization, migration, and S/4HANA transformation projects. You will operate in a collaborative, international environment with distributed teams and a strong focus on service excellence.

Accountabilities

- Lead SAP Warehouse Management application support activities, overseeing incidents, problems, service requests, enhancements, and defect management across production environments.

- Manage Level 2 and Level 3 support operations, ensuring effective troubleshooting and resolution of complex SAP WM issues while minimizing business disruption.

- Provide functional leadership across key warehouse processes, including inbound and outbound operations, goods receipt and issue, putaway, picking, replenishment, inventory management, warehouse movements, transfer orders, handling units, and RF/barcode-enabled processes.





- Manage application support performance against agreed Service Level Agreements (SLAs) and operational KPIs, monitoring incident backlogs, resolution times, recurring defects, and overall service quality.

- Lead major incident responses, escalation management, and root cause analysis, implementing corrective and preventive actions to reduce recurring production issues.

- Oversee support reporting, service reviews, operational documentation, knowledge articles, runbooks, and standard operating procedures.

- Provide SAP WM functional expertise, evaluate business requirements, recommend appropriate solutions, and review functional specifications, configuration changes, enhancements, and defect fixes.

- Collaborate with ABAP developers on custom programs, interfaces, enhancements, forms, and reports, while coordinating unit, integration, regression, and user acceptance testing.

- Manage integration and cross-functional support between SAP WM and other modules, including Materials Management (MM), Inventory Management (IM), Sales and Distribution (SD), Production Planning (PP), Quality Management (QM), and SAP EWM where applicable.

- Coordinate with SAP Basis, Security, Integration, Infrastructure, and other technical teams to resolve cross-module issues and support third-party warehouse systems,



automation platforms, RF devices, scanners, and logistics applications.

- Lead, mentor, and develop SAP WM support consultants, assigning priorities, coordinating workloads, providing escalation guidance, and promoting knowledge sharing and cross-training.

- Identify opportunities for automation, process optimization, and incident reduction to improve warehouse productivity, system reliability, and user experience.

- Contribute to SAP upgrades, migrations, optimization initiatives, and S/4HANA transformation projects, including transitions from traditional SAP WM to SAP EWM or S/4HANA-based warehouse solutions.

Requirements:

- At least 8 years of SAP experience, including substantial hands-on expertise in SAP Warehouse Management (WM).

- Minimum 3 years of experience leading SAP application support, Application Management Services (AMS), production support, or IT service delivery teams.

- Strong knowledge of SAP WM configuration and warehouse business processes, including inbound/outbound operations, picking, putaway, replenishment, inventory management, and warehouse movements.

- Proven experience supporting SAP ECC production environments and managing incidents, problems, service requests, enhancements, and change requests.

- Solid understanding of integration between SAP WM and related modules, particularly MM, IM, SD, PP, and other supply chain applications.

- Demonstrated experience managing SLA-driven support environments, monitoring operational KPIs, and ensuring consistent service delivery.

- Strong troubleshooting, analytical, and root cause analysis skills, with the ability to

📌 SAP Support Manager – Warehouse Management (Canada)
🏢 Jobgether
📍 Canada