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Business Analyst II (Learning Specialist)

Location: Montréal, QC, CA, H3B 1S6

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Required knowledge, skills and abilities

Communication and Interpersonal Skills

Bilingualism required (French, English)

Excellent verbal and written communication, facilitation, and interpersonal skills

Ability to empathize to identify client needs and adapt to diverse client bases

Positively manage change with clinic users

Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

Business Analysis and Healthcare Expertise

In-depth knowledge of clinic work streams and consulting approach capability

Strong analytical mind, ability to synthesize, and decision-making skills

Excellent complex problem-solving ability

Qualifications

Training and Pedagogy Expertise

Ability to write clear, concise and effective training Docs

Proficiency in technological tools for the design and delivery of virtual training

Ability to design learning paths and evaluate knowledge transfer

Organization and Work Mode (Remote Work)

Strong autonomy, personal discipline, and ability to work without direct supervision

Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)

Ability to manage changing priorities with great attention to detail

Excellent time management and adherence to deadlines in a decentralized environment

Tools and Training

Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)





University degree in a related field or equivalent experience

Knowledge of Salesforce, Inspire planner, Google Suite and other platforms

Great-to-haves

Experience in nursing, healthcare management or project management

Certification or concrete experience in instructional design

Experience with healthcare software applications and use of a certified EMR

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve




- Career growth and learning & development opportunitiestodevelop your skills
- And so on ...

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do positive. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to us

📌 Business Analyst II (Montreal)
🏢 Telus
📍 Montreal