Lead AI-driven customer marketing at Clio from Burnaby, Calgary, or Toronto, using journey architecture and behavioral data to improve adoption. This 12 month contract centers on customer engagement.

As Senior Customer Marketing Manager, you will craft and execute strategies for product adoption and engagement. You will architect customer journeys, apply next-best-action logic, and build AI into lifecycle marketing. The work connects Marketing, Sales, and Customer Success through measurement and explicit operating systems.

Key Responsibilities:

- Architect behavior-based journeys from onboarding through expansion
- Define triggers, actions, and cross-functional journey ownership
- Run webinars, social content, and community posts




- Translate releases into customer adoption campaigns
- Track engagement, adoption, and program performance metrics

Requirements:

- 5+ years in B2B SaaS customer or lifecycle marketing
- Experience with AI-powered automation or predictive scoring
- Expertise with Salesforce, HubSpot, Pendo, Deeto, or similar
- Strong communication, analytical, and problem-solving skills
- Cross-functional collaboration and project management experience

Apply strategic vision, AI tooling, and customer journey expertise to advance product adoption and engagement at Clio.

📌 Senior AI Customer Marketing Manager (Toronto)
🏢 Sliced Bread
📍 Toronto