Lead client retention through team coaching and outbound engagement as Client Success Supervisor for Jonas Club in Markham, Ontario. Shape consistent daily execution.

This supervisor leads Client Success Managers within Gary Jonas Computing Ltd, part of Jonas Software’s enterprise management software organization. The position oversees team performance, development, reporting, and client success processes. Its focus includes retention, dormancy, offboarding, module removals, credit requests, and accounts receivable follow-up.

Key Responsibilities:

- Lead Client Success Managers and set proactive engagement expectations
- Coach employees through regular one-to-one meetings and feedback
- Monitor outreach activity, retention results, and client attrition




- Review metrics and participate in monthly reporting reviews
- Escalate at-risk client conversations and coordinate retention efforts

Requirements:

- Two or more years leading a team
- Client Success, Account Management, SaaS, or enterprise software experience
- Ability to coach, develop, and enforce performance standards
- Robust problem-solving skills and solution-focused leadership

Apply client success leadership, retention oversight, and coaching expertise to support Jonas Club clients and Client Success Managers.

📌 Client Success Team Supervisor (Markham)
🏢 Jonas Club Software
📍 Markham