Analyze credit card disputes remotely for BMO, using chargeback expertise and customer service skills to retrieve funds and resolve cases. Support clients across Quebec.

As a Dispute Consultant, you review each case, verify charges with merchants, and request customer documentation. You process issuer chargebacks under BMO policies and procedures. The work also involves investigating questions, managing transactional outcomes, and protecting confidential information.

Key Responsibilities:

- Review and analyze credit card dispute cases
- Work with merchants to verify chargeback submissions
- Contact customers for information and documentation
- Process issuer chargebacks according to BMO policies
- Escalate risks, trends, and complex customer situations

Requirements:

- Two to three years of relevant experience
- Post-secondary degree or equivalent education and experience
- Knowledge of credit card products and documentation
- Working conflict resolution and positive communication skills
- Fluency in French and English

Apply analytical problem solving, chargeback knowledge, and bilingual customer service skills as BMO’s remote Dispute Consultant.

📌 Remote Credit Card Dispute Consultant (Quebec City)
🏢 BMO
📍 Quebec City