Application Information

Application Deadline: 11/29/2026

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

Role Description

The Product Manager, Savings is part of the Day-to-Day Banking Products team within Canadian Personal Banking and reports to the Senior Manager, Savings. This role helps enable the performance and continued evolution of BMO’s Savings portfolio by strengthening product capabilities, pricing and policy execution, operational effectiveness, controls, reporting, and frontline support. The role contributes to customer experience, portfolio performance, and sustainable P&L; outcomes by helping the business execute effectively and making better-informed decisions. This includes identifying operational pain points and root causes, improving processes and controls, and using data, automation, and technology to reduce manual effort, strengthen service levels, and address recurring customer and frontline issues. Success requires strong analytical and technical skills, sound product judgment, and a hands-on approach to execution. The Product Manager will work closely with partners across Frontline, Operations, Technology, Digital, Finance, Risk, Compliance, Legal, Analytics, Marketing, and other product teams to deliver practical improvements that support customers, employees, portfolio economics, and long-term business performance.

Key Accountabilities

- Product & Offer Capability Development
- Define business requirements and support the design, delivery, testing, launch, and ongoing management of new Savings product and offer capabilities.
- Translate business, customer, frontline, operational, and control needs into clear requirements, process designs, and implementation plans.




- Identify opportunities to simplify or modernize existing capabilities, including workflows, tools, controls, and customer or employee experiences.
- Partner with Technology, Digital, Operations, and other delivery teams to ensure solutions are scalable, supportable, and aligned with business objectives.

- Pricing Management

- Support end-to-end management of Savings pricing, including interest rates, promotional offers, service charges, and fees, with consideration for customer value, competitive positioning, and portfolio economics.
- Conduct pricing, performance, customer, and financial analysis to inform recommendations that support balance growth, revenue, net interest income, and sustainable portfolio profitability.
- Coordinate pricing changes across governance, approvals, system implementation, communication, validation, and post-implementation monitoring.
- Develop business cases and executive-ready recommendations that clearly articulate customer, financial, operational, and risk impacts.

- Reporting, Analytics & Automation

- Develop and enhance recurring reporting, dashboards, and management information for portfolio performance, pricing, risk, service levels, and escalations.
- Use advanced Excel, SQL or similar data-querying skills, and visualization tools such as Power BI to analyze data and generate actionable insights.




- Improve data quality, reporting accuracy, automation, and self-serve access to information for the Savings team and key partners.
- Use Microsoft Power Automate and related tools to streamline manual workflows, notifications, approvals, tracking, and recurring team processes.
- Establish clear metrics and monitoring to measure whether process and capability improvements are reducing effort, escalation volume, and turnaround times.

- Operational Excellence & Escalation Management

- Support the effective management of complex Savings customer and frontline issues requiring product, policy, pricing, process, or system expertise.
- Coordinate investigation and resolution with frontline, operations, technology, risk, and other partners, while maintaining explicit ownership, communication, and appropriate customer and business outcomes.
- Use operational data, service-level performance, customer feedback, and recurring issue themes to identify root causes and broader improvement opportunities.
- Support sustainable improvements through process redesign, automation, clearer policies, stronger controls, frontline guidance, training, or system enhancements.
- Build feedback loops and reporting that demonstrate improvements in operational efficiency, service levels, issue prevention, and customer and employee experiences.

- Frontline Relationship Management

- Build strong relationships with branch, contact centre, digital, and operational partners to understand pain points and improve how Savings products are supported and serviced.
- Provide clear product guidance and support the development of frontline communications

📌 Product Manager, Savings (Toronto)
🏢 BMO
📍 Toronto