Manage complex claims escalations for LGM in Laval or Vancouver, using French and English to support customers, dealerships, and OEM partners.

The Partner Operations Specialist serves as a subject matter expert across claims adjudication and contract administration. You will coordinate resolutions involving customer, dealership, OEM, legal, consumer, and vendor matters. The position supports Customer Experience through accurate documentation, work queue monitoring, and operational consistency.

Key Responsibilities:

- Manage claims adjudication and contract administration escalations
- Coordinate OEM, legal, consumer, and customer resolutions
- Document interactions, decisions, evidence, timelines, and outcomes
- Monitor support channels, work queues, service levels, and KPIs




- Identify recurring questions, process gaps, trends, and operational risks

Requirements:

- Fluent written and spoken French and English
- Three-plus years in automotive industry experience
- Two-plus years managing warranty or claims operations
- Solid communication, customer service, administrative, and organizational skills
- Working knowledge of Microsoft Office and digital systems

Apply claims adjudication, contract administration, bilingual communication, and sound judgment to resolve escalations professionally at LGM.

📌 Bilingual Claims Escalations Specialist (Vancouver)
🏢 LGM Financial Services
📍 Vancouver