Customer relationships and B2B SaaS expertise define this Customer Success Manager role at Camphouse in Montréal, serving clients across North and South America.

As Customer Success Manager, you will own client accounts and report to the VP Customer Success. You will work with Customer Success, Sales, Product, Support, and Information Security. The role focuses on platform adoption, lasting client value, and trusted partnerships.

Key Responsibilities:

- Serve as clients’ main contact and trusted advisor
- Create success plans and conduct regular business reviews
- Coordinate training and share platform recommendations
- Monitor customer health and manage escalations
- Guide security, privacy, access, and permissions requirements

Requirements:

- Experience in customer success, account management, or similar roles
- Experience ideally within B2B SaaS
- Bachelor’s degree in Business, Marketing, Communications, or related field
- Explicit communication, including technical explanations for non-technical users
- Fluent English; French is a plus

Bring analytical, organized, and solution-oriented customer success skills to Camphouse’s growing Montréal client portfolio.

📌 Customer Success Manager Montréal SaaS (Toronto)
🏢 Mediatool
📍 Toronto