Lead governance and client account management at IFDS in Toronto, using risk controls and strategic leadership to strengthen service delivery.

This Director position provides daily oversight and guidance across IFDS and SS&C; support teams. You will collaborate with Business Development, Relationship Management, AMS, IT, Business Solutions, Planning, and C-Suite stakeholders. The work centers on governance, client relationships, change management, operational risk, and tailored solutions.

Key Responsibilities:

- Oversee virtual teams delivering client changes
- Track initiatives, metrics, risks, issues, and remediation
- Escalate key changes and unresolved service matters
- Lead client meetings and change delivery discussions
- Coach managers and employees through development planning

Requirements:

- Minimum 10 years in financial services
- Minimum 10 years leading people
- Post-secondary education in a related discipline
- Solid ADKAR change management capability
- Knowledge of IFDS applications and mutual fund operations

Bring leadership, governance, risk control, and client relationship expertise to IFDS’s Toronto-based account management organization.

📌 Governance Director Client Account Management (Toronto)
🏢 IFDS Group
📍 Toronto