Job Summary:

We are seeking a Senior Program Manager to lead the firm’s most complex cross-functional programs and help mature its Project Management Office. Working directly with the Director of Product Management, this person will turn the firm’s strategic initiatives into delivered results, including day-to-day leadership of large-scale, multi-year enterprise initiatives.

This is a hands-on, highly visible role carrying three connected mandates. First, this person runs enterprise programs that touch the product function, such as system implementations, platform changes, vendor transitions, and new product launches that require coordination across Product, Technology, Operations, Finance, Compliance, Marketing, and Sales. Second, this person operates the PMO day to day, owning the project portfolio in monday.com, supporting the Business Analyst team in running their projects, and producing the status reporting the Executive Leadership Team (ELT) relies on. Third, this person manages vendors and third parties and serves as an early-warning system for the portfolio, spotting risks and issues, tracing their upstream and downstream impacts, and driving them to resolution before they delay a project. Success in this role requires learning the firm’s business quickly and having the confidence to lead the room at every level, from individual contributors to executive and board sponsors.

Duties/Responsibilities:

Program & Project Delivery

- Serve as day-to-day program manager for large, multi-phase enterprise initiatives, owning the integrated program plan, schedule, milestones, and critical path
- Coordinate workstream leads across operations, client service, and technology teams, keeping cross-workstream dependencies visible and resolved




- Run go-live readiness for major implementations and releases, including go/no-go criteria, cutover planning, sign-off checkpoints, post-launch support, and lessons learned
- Lead other cross-functional programs that touch the product function, such as platform transitions and third-party vendor engagements
- Coordinate multi-function readiness for new product and fund launches
- Build and maintain integrated project plans covering scope, milestones, dependencies, resourcing, and budget, and re-baseline with explicit rationale when conditions change

PMO Operations, Portfolio Reporting & monday.com

- Serve as the PMO’s monday.com lead, maintaining project templates, portfolio boards, dashboards, and automations so that every PMO-managed project is planned and reported the same way
- Coach and support the Business Analyst team in running their projects in monday.com, including setting up project boards, structuring tasks, milestones, and dependencies, and keeping status current
- Maintain the master portfolio view of the firm’s annual strategic initiatives, tracking progress against milestones and objectives and giving ELT accurate, timely visibility into status, risk, and resourcing
- Support a broad portfolio of initiatives, including new product launches, process automation, and third-party integrations




- Prepare and deliver decision-ready updates for steering committees and ELT, including status reports, dashboards, and escalation memos that state the decision needed
- Help define and roll out PMO standards scaled to project size, including intake and prioritization criteria, stage gates, templates, RAID logs, change control, and other organizational process assets
- Track resource capacity and cross-project conflicts, and bring tradeoff recommendations to the Director of Product Management

Vendor, Risk & Stakeholder Management

- Manage day-to-day relationships with implementation partners, software vendors, service providers, and contractors, holding them to agreed deliverables, timelines, statements of work, and change control
- Track vendor performance against contract milestones, elevate gaps early, and support contract changes and vendor transition planning
- Own the RAID log (risks, assumptions, issues, dependencies) for assigned programs; identify risks early, assess their upstream and downstream impact on funds, clients, operations, and systems, and drive mitigation plans to closure
- Act before problems become delays: frame options, bring the right people together, and secure decisions before timelines, client commitments, or regulatory obligations are affected
- Coordinate with Compliance, Legal, Information Security, and Finance on vendor due diligence, data security, budget tracking, and regulatory considerations
- Lead program meetings, from working sessions and stand-ups to steering committees, with clear agendas, documented decisions, and owned action items that are followed through
- Adapt communication to the audience:

📌 Senior Program Manager (Quinte West)
🏢 PTMA Financial Solutions
📍 Quinte West