IT & Systems Specialist

About Us:

We’re a proudly family-owned business based on the Chippewas of the Thames First Nation, with a growing portfolio of diverse business operations including a fuel blending facility, gas stations, and a sports and entertainment complex. We are entering a period of growth and modernization and investing in building stronger internal systems and processes to improve efficiency, accountability, and service to our community.

As we grow, we recognize the need to develop the IT infrastructure that is required to support our operations, improve efficiency, and prepare for the future.

We’re looking for someone that is a hands‑on problem solver who can support us where we are today while establishing the IT infrastructure to better support our current operations and future growth.

Main Purpose of the Job:

The IT & Systems Integration Specialist is responsible for the day‑to‑day coordination, support, and continuous improvement of technology and business systems across multiple small business entities, collectively employing fewer than 50 people.

As the primary internal point of contact for technology, the role provides hands‑on support to staff, coordinates with external technology and software providers, manages technology assets and software licences, and ensures employees have the equipment, access, and systems required to perform their roles effectively.

A key focus of the position is identifying opportunities to streamline and integrate the software used across the organization. The IT & Systems Integration Specialist works closely with operations and leadership to understand business processes, identify inefficiencies, and implement practical technology solutions, including point‑of‑sale,



inventory, administrative, and storefront systems.

This role requires a hands‑on problem solver who is comfortable troubleshooting everyday technology issues while also looking at the bigger picture of how systems can work better together within a growing, multi‑entity business.

Reports To:

Chief Operating Officer or designate

Direct Reports:

None

Duties and Responsibilities:

Day‑to‑Day IT & Technical Support

- Act as the primary internal point of contact for day‑to‑day technology and systems support across all business entities.
- Troubleshoot common hardware, software, connectivity, account, printer, device, and system issues.
- Respond to staff technology requests and coordinate timely resolution of issues.
- Determine when issues can be resolved internally and when escalation to an external provider, vendor, or software support service is required.
- Act as the primary liaison with external IT providers and technical support services.
- Track recurring technical issues and identify opportunities for permanent solutions or process improvements.
- Maintain explicit documentation for commonly used systems, troubleshooting procedures, and technology processes.
- Coordinate technology requirements for new employees and ensure required equipment and system access are available for their start date.
- Set up computers,



devices, email, user accounts, software, permissions, and other technology required for individual positions.
- Configure and prepare company‑issued equipment for employees.
- Provide basic system orientation and technology support during onboarding.
- Coordinate changes to system access when employees transfer positions or responsibilities.
- Promptly disable or remove access and recover company technology when employees leave the organization.
- Maintain appropriate records of equipment issued to employees and system access provided.
- Support staff in effectively using company technology, systems, and software.

Systems Integration & Process Improvement

- Review the software, systems, and technology used across the organization and identify opportunities to improve efficiency, consistency, and integration.
- Work with leadership and operational teams to understand existing workflows and identify manual, duplicated, or inefficient processes.
- Research and recommend practical technology solutions appropriate for a small, multi‑entity business.
- Coordinate implementation, configuration, testing, and rollout of new systems and software.
- Identify opportunities to integrate existing platforms and reduce duplicate data entry or unnecessary administrative work.
- Support the development of consistent technology processes and system standards across business entities.
- Evaluate existing software to determine whether systems continue to meet operational requirements and provide appropriate value.
- Support technology‑related projects and system changes from planning through implementation.

Point‑of‑Sale, Inventory

📌 IT & Systems Specialist (Southwest Middlesex)
🏢 SarniaCareers
📍 Southwest Middlesex