Drive balance growth strategy for BMO’s Canadian retail and small business credit card portfolios from 33 Dundas Street West. Apply analytics and risk management expertise.

As Manager, Balance Growth & Special Initiatives, you will implement current strategies and optimize existing programs for profitability. The role covers balance transfer programs, pre-delinquency improvements, customer experience, change management, and special initiatives. You will coordinate with finance, credit risk, marketing, analytics, operations, collections, and customer contact center partners.

Key Responsibilities:

- Oversee balance growth strategy and program implementation
- Implement tests, digital enhancements, and automation
- Maintain policies, procedures, disclosures,



and marketing materials
- Manage escalations and improve customer-facing processes
- Report on campaigns and manage ongoing P&L; performance

Requirements:

- Bachelor’s degree or equivalent experience
- Two to three years of business experience
- Strong business case and presentation creation skills
- In-depth analytical and problem-solving skills
- In-depth communication, collaboration, and influence skills

Apply analytical decision-making, risk management, and partnership skills to grow BMO credit card balances profitably.

📌 Credit Card Balance Growth Manager (Toronto)
🏢 Bank N.a.
📍 Toronto