Lead bilingual client onboarding and service for Commercial Banking clients at CIBC, guiding teams across Canada with strong relationship management. The work arrangement balances in office and remote work as discussed during interviews.

As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.

Key Responsibilities:

- Lead and coach the Client Onboarding & Service team
- Oversee onboarding execution and service activities across Canada
- Manage client and team escalations promptly and professionally




- Partner with sales and internal stakeholders on client solutions
- Identify workflow improvements through trends and root cause analysis

Requirements:

- Significant financial services onboarding or operational leadership experience
- Experience leading diverse, high-performing teams inclusively
- Strong procedures, controls, risk management, and judgment knowledge
- Microsoft Office experience, including Excel and PowerPoint
- Fluency in French and English

Bring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.

📌 Director Bilingual Client Onboarding (Montreal)
🏢 CIBC
📍 Montreal