Lead strategic customer success for SPS Commerce using executive relationship management and cloud-based supply chain expertise. This hybrid role requires regular office presence.

The Customer Success Executive serves as a strategic consultant and ongoing account team leader. You will manage customer relationships, understand account opportunities, and connect SPS Commerce products with business value. The position supports enterprise, multiproduct accounts and works across organizational levels.

Key Responsibilities:

- Develop executive relationships and lead customer discussions
- Monitor trading partner onboarding, additions, and adoption
- Align plans with customer business goals and objectives
- Ensure on-time delivery against sales contracts
- Lead customer and SPS change management

Requirements:

- Ten years related experience with a Bachelor's degree
- Six years related experience with a Master's degree
- Executive-level alignment and relationship-building success
- Excellent organizational and communication skills
- Complex analysis, strategy, and action planning experience

Use executive engagement, product knowledge, and account leadership to advance customer value at SPS Commerce.

📌 Strategic Customer Success Executive (Toronto)
🏢 StartupNWA
📍 Toronto