Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents.

This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba.

Key Responsibilities:

- Diagnose and resolve Tier II support problems
- Document actions and close support calls
- Install, configure, patch, and troubleshoot desktops
- Monitor systems, services, capacity, and potential failures




- Escalate incidents to appropriate Tier III staff

Requirements:

- Recognized IT degree or diploma, or equivalent qualifications
- Valid Manitoba Class 5 Driver's Licence and vehicle access
- Commitment to continuous information technology learning
- Recommended certifications including A+, Network+, Linux+, or CCNA
- Customer service experience and project coordination exposure advantageous

Bring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.

📌 Tier II IT Operations Analyst (Winnipeg)
🏢 Manitoba Liquor & Lotteries
📍 Winnipeg