Customer governance and executive engagement define this Strategic Account Manager role at Vantage’s Québec, QC campus. Fluency in French and English is required.

You will own the customer experience for assigned hyperscale and strategic customers. The role orchestrates Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Success depends on customer relationship management, readiness tracking, issue resolution, and executive-ready communication.

Key Responsibilities:

- Own governance for assigned strategic customer accounts
- Develop Customer Success Plans tied to business outcomes
- Facilitate customer meetings, MBRs, and operational reviews
- Coordinate onboarding, readiness, and RFS activities
- Lead communications across incidents and escalations

Requirements:

- Bachelor’s degree or equivalent experience required
- Five or more years in customer success or related fields
- Strong customer relationship management experience
- Robust communication and executive presentation skills
- Fluency in French and English required

Bring strategic account leadership, customer governance, and bilingual communication to Vantage’s Québec-based data center customer experience.

📌 Strategic Account Manager Québec (Quebec City)
🏢 Vantage
📍 Quebec City