Own strategic customer experiences from Vantage’s Québec campus, coordinating governance, readiness, and executive communications for hyperscale accounts.

As Strategic Account Manager, you serve as the primary customer contact and central orchestrator across Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience. You manage customer outcomes throughout the lifecycle. The work centers on account health, stakeholder engagement, issue management, and success planning.

Key Responsibilities:

- Own governance for assigned hyperscale and strategic customer accounts
- Develop Customer Success Plans tied to customer business outcomes
- Facilitate recurring meetings, MBRs, and operational reviews
- Coordinate onboarding, readiness,



and RFS activities
- Lead communications, issue resolution, and corrective action closure

Requirements:

- Bachelor's degree or equivalent experience in a related field
- Five or more years in customer success or strategic accounts
- Solid customer relationship management experience
- Strong communication and executive presentation skills
- Fluency in French and English required

Bring bilingual customer leadership, governance, and cross-functional coordination to Vantage’s strategic accounts in Québec.

📌 Strategic Account Manager Québec (Quebec City)
🏢 Vantage Data Centers Canada Management
📍 Quebec City