Support HDR users on-site with hardware, software, networks, and Microsoft 365 while serving 24/7 operations through real-time collaboration.

As an IT Support Specialist II, you will resolve computer issues, maintain systems, and assist staff with computing technology. The work includes Windows 11, Microsoft Office, mobile devices, printing, enterprise applications, and IT infrastructure processes. You will also participate in enterprise-wide initiatives.

Key Responsibilities:

- Respond to incoming IT support requests from users
- Diagnose hardware, software, network, and operator problems
- Perform maintenance, installations, and software updates
- Provide desk-side and advanced troubleshooting assistance
- Manage hardware, software, mobile, printing, and asset support

Requirements:

- At least two years supporting PCs, networks, and servers
- Knowledge of personal computers and peripherals
- Experience with systems operations and maintenance
- Working knowledge of Microsoft Office applications
- On-site availability, scheduled on-call flexibility, and off-hours reachability

Bring technical support, customer service, and infrastructure troubleshooting expertise to HDR’s in office IT team.

📌 IT Support Specialist Hardware Networks (Vancouver)
🏢 HDR
📍 Vancouver