Shape national customer experience strategy at Belron Canada using omnichannel leadership, customer insights, and performance metrics across every touchpoint.

As National Manager, Customer Experience, you will define the CX vision and champion transformation across Belron Canada. You will influence senior leaders, lead multidisciplinary teams, and turn customer data into strategies supporting conversion, loyalty, retention, and satisfaction. Your work will span digital tools, retail experiences, and strategic initiatives.

Key Responsibilities:

- Define and lead the national Customer Experience strategy
- Champion customer insights with senior leadership
- Guide Qualtrics, Salesforce, and PAT roadmaps
- Manage CX budgets, KPIs, and improvement plans
- Coordinate Pricing,



Marketing, Sales, Operations, and IT

Requirements:

- University degree in Business Administration or related field
- Eight-plus years of senior Customer Experience leadership
- Experience with CRM and marketing automation platforms
- Retail Customer Experience, loyalty, and retention experience
- Solid analytical, communication, and cross-functional leadership skills

Lead Belron Canada’s customer transformation through omnichannel strategy, innovation, analytics, and memorable experiences that strengthen loyalty.

📌 National Customer Experience Director (Montreal)
🏢 Belron Canada
📍 Montreal