Airbnb’s Claims Experience team needs specialists skilled in insurance claims, fraud detection, and empathetic customer support. This Canada-remote role serves eligible provinces.

As an AirCover Specialist, you will manage complex claims while creating personalized interactions for Hosts and Guests. You will investigate evidence, negotiate outcomes, communicate across channels, and follow policies throughout each case. Your work supports customer retention and confidence.

Key Responsibilities:

- Evaluate, investigate, and resolve AirCover claims
- Detect fraud and mitigate risks to Airbnb
- Verify evidence and determine policy-based outcomes
- Deliver personalized premium support throughout claims
- Coordinate strategies with stakeholders and administrators

Requirements:

- Five-plus years in fintech or customer experience
- One-plus year handling insurance claims
- Critical thinking and consistent decision-making skills
- Robust communication across email, messaging, and phone
- Ability to negotiate and explain sensitive issues

Apply claims investigation, fraud prevention, negotiation, and empathy to help Airbnb users resolve complex AirCover cases.

📌 Airbnb Claims Experience Specialist (Canada)
🏢 airbnb
📍 Canada