Job Summary

HR Service Jobs is seeking a motivated, customer-focused, and detail‐oriented Customer Education Specialist – Product Training to help customers understand, adopt, and effectively use our products and digital solutions. This role is ideal for a professional who enjoys teaching, explaining technical concepts in simple language, developing educational materials, and helping customers achieve their goals through structured product training.

The successful candidate will be responsible for designing and delivering engaging training sessions, creating user guides and tutorials, conducting product demonstrations, and developing educational resources that support customers throughout their product journey. The specialist will work closely with customer success, product management, technical support, and implementation teams to ensure that training materials remain accurate, relevant, and aligned with product updates.

The role requires excellent communication skills, a customer‐first mindset, and the ability to adapt training methods to different learning styles and levels of technical expertise. The ideal candidate will transform complex product features into easy‐to‐understand learning experiences that increase customer confidence, improve product adoption, reduce repetitive support requests, and strengthen long‐term customer relationships.

This position may suit candidates with experience in customer education, product training, instructional design, customer success, technical support, or learning and development. Depending on business requirements, remote, hybrid, or office‐based working arrangements may be available.

Key Responsibilities

1. Customer Training and Product Education





- Plan and deliver engaging product training sessions for new and existing customers.
- Conduct live webinars, virtual workshops, one‐to‐one demonstrations, and group training sessions.
- Explain product features, workflows, configurations, and best practices in clear, accessible language.
- Adapt training sessions to customers individual needs, industry requirements, and levels of product knowledge.
- Guide customers through onboarding and help them become confident, independent users of the product.
- Provide follow‐up support and learning resources to reinforce key concepts after training sessions.

2. Training Content Development

- Create and maintain user manuals, quick‐start guides, step‐by‐step instructions, FAQs, video tutorials, and knowledge‐base articles.
- Develop structured learning materials that explain product functionality, common workflows, and troubleshooting procedures.
- Prepare presentations, demonstrations, exercises, and practical examples to support different learning styles.
- Review training content regularly to ensure accuracy following product releases, feature changes, and process updates.
- Collaborate with subject‐matter experts to verify technical information and maintain consistent messaging across educational resources.

3. Learning Experience and Customer Engagement





- Develop learning experiences that encourage active participation, practical application, and knowledge retention.
- Collect customer feedback to identify training gaps, confusing product features, and opportunities to improve educational content.
- Encourage customers to ask questions and provide explicit explanations of complex concepts.
- Support customers who require additional guidance through refresher sessions and supplementary learning materials.
- Promote self‐service learning resources that help customers find answers independently and efficiently.

4. Cross‐Functional Collaboration

- Partner with customer success managers to identify customer education needs and improve product adoption.
- Work with product managers and developers to understand new features, enhancements, and upcoming releases.
- Coordinate with technical support teams to identify recurring customer issues that could be addressed through training.
- Collaborate with implementation specialists to align training activities with customer onboarding and deployment schedules.
- Share customer insights with internal teams to support product improvements and more effective learning strategies.

5. Training Evaluation and Continuous Improvement

- Track training attendance, customer participation, course completion, and feedback.
- Evaluate the effectiveness of training programs through surveys, assessments, practical exercises, and follow‐up discussions.
- Identify opportunities to improve training delivery, content quality, and customer learning outcomes.
- Maintain accurate records of training activities, customer questions, and educational resources.
- Prepare reports highlighting training performance, cu

📌 Customer Education Specialist (Prince George)
🏢 HR Service Jobs
📍 Prince George