Build provider oversight through performance monitoring, audit practices, and relationship management for Air Ambulance and Medical Escort partners. Coordinate priorities supporting Case Management operations and service quality.

Reporting to the Vice-President, Case Management, this Manager leads initiatives affecting emergency travel medical claims management. The mandate combines partner management, operational improvement, project coordination, and financial stewardship. It strengthens visibility into provider performance, costs, invoice accuracy, documentation, and issue resolution.

Key Responsibilities:

- Develop structured management frameworks for Air Ambulance and Medical Escort providers
- Define and report KPIs covering responsiveness, quality, costs, and resolution
- Coordinate provider meetings, performance reviews, audits, and escalations
- Support invoice review, cost visibility, variance identification,



and discrepancy resolution
- Create scorecards, dashboards, reporting tools, and executive summaries

Requirements:

- Minimum five years' experience in partner management, operations, healthcare, insurance, or assistance
- Experience developing dashboards, scorecards, audit tools, or vendor frameworks
- Understanding of repatriation, emergency medical claims, or case management operations
- Strong relationship management with providers, leaders, clinicians, finance, and stakeholders
- Transparent written and verbal English and French communication skills

Bring provider oversight, performance analysis, and relationship management skills to improve Air Ambulance and Medical Escort partner accountability.

📌 Provider Oversight and Operations Manager (Windsor)
🏢 Global Excel Management
📍 Windsor