French-English Disability Claims Specialists manage confidential disability claims and leave files with compassion, professionalism, integrity, and exact documentation. Telephone and email service are central.

At Cowan Insurance Group, this specialist supports plan members, clients, and internal departments regarding disability and leave products. Responsibilities include applying Employment Standards Act requirements, assessing eligibility, maintaining records, and communicating decisions. The position reports to the Supervisor, Absence and Administrative Support, Wellness & Disability.

Key Responsibilities:

- Manage sensitive disability claims and leave files
- Assess requests against applicable ESA eligibility requirements
- Identify missing documentation, clarification, or escalation needs




- Document communications, decisions, and file actions
- Transmit decisions and communications to clients and payroll

Requirements:

- English and French fluency in speaking and writing
- Knowledge of claim management and record retention
- Understanding of benefit administration relationships
- Ability to manage competing priorities under pressure
- Sensitive, tactful, and professional communication skills

Bring bilingual claims support, legislative judgment, and confidential file management to Cowan Insurance Group's leave services.

📌 French English Disability Claims Specialist (Brantford)
🏢 Cowan Insurance Group
📍 Brantford