Job Details

Job Type Part-time Permanent

This posting is for an existing vacancy

Hours/Shift 0.50 FTE, Day

Classification CIC2

Department Ambulatory Services

Salary $29.1946 to $30.2966 per hour

As per CUPE Local 822 Collective Agreement

Closing Date Monday, November 2, 2026

Description

Are you passionate about meeting new people and delivering exceptional customer service? The Clinical Information Clerk (CIC) role offers a unique opportunity to engage regularly with patients, families, and visitors, becoming the welcoming face of Lake of the Woods District Hospital (LWDH).

As a CIC, you will play a vital role in registering patients and guiding them through their visit to ensure a safe and efficient experience. You will also provide reception services and share essential information with patients and visitors. The CIC supports several clinics, including the Ambulatory Day Clinic, Respiratory Clinic, Internal Medicine Clinic, and Stroke Strategy.

COMPASSION

We are empathetic, sensitive and understanding to the unique needs of our patients. their families, our staff and our communities.

COLLABORATION

We are stronger together, working as a team and with our partners to improve the health of our patients.

EXCELLENCE

We are committed to quality care and service excellence for every patient. We stay current on evolving science and share our expertise.

INTEGRITY

We are committed to honesty, confidentiality, confidentiality and trust. We act in a professional and ethical manner to best meet the needs of our patients, their families, our staff and our communities.

RESPECT

We embrace the strength in our diversity and treat patients, families, staff and partners with dignity.



We value each individual and bring trust to every relationship.

Why Work with LWDH? In this position, there are many benefits to joining our team:

- Healthcare of Ontario Pension Plan enrolment, one of Canada's largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
- Pay in lieu of vacation and benefits provided
- A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability advantages (LTD), and accidental death, disease and dismemberment (ADD&D;) based on package eligibility
- Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more

Qualifications

- Grade 12 Diploma or equivalent
- Medical Terminology certification
- Previous experience in a medical office environment, other combinations of experience and/or education may be considered
- Knowledge of hospital terminology, office procedures and filing
- Excellent written and oral communication skills (grammar, punctuation, and style)
- Demonstrated positive interpersonal skills and ability to communicate effectively with the public both in person in person and by telephone




- Excellent keyboarding skills; minimum 35 wpm
- Ability to multi-task and work under pressure in a fast paced environment
- Understands and maintains confidentiality
- Ability to work in a team environment
- Physically capable of performing the essential duties including sitting for extended periods, light bending, lifting, pushing and pulling
- Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an a

📌 Clinical Information Clerk 2 (Alton)
🏢 Lake of the Woods District Hospital
📍 Alton