Analyze complex claims files and resolve complaints as a Senior Advisor, Customer Experience with Intact's hybrid work model. Apply bilingual expertise across Claims.

This senior position supports Intact's growing Claims team through investigation, judgment, and formal communication. You will research Auto and Property claims, determine final positions, and provide technical advice. The work also includes social media inquiries, information requests, reporting, and process improvement.

Key Responsibilities:

- Analyze complex claims files using available business information
- Determine and issue final positions on claims complaints
- Draft clear, formal position letters for insured clients
- Provide technical advice to internal and external clients




- Prepare leadership briefings on trends and recurrence prevention

Requirements:

- College Diploma in Insurance or equivalent education and experience
- Minimum five years' Claims Adjuster experience
- In-depth Auto and Property claims management knowledge
- Valid Personal and Commercial Claims Adjuster certificate
- French and English proficiency with solid analytical skills

Bring claims expertise, bilingual communication, sound judgment, and client focus to Intact's Customer Experience team.

📌 Senior Claims Customer Experience Advisor (Laval)
🏢 Intact FC
📍 Laval