Description

The Enrolment Services Team in the Office of the Registrar is currently seeking a Full time Regular Enrolment Services Advisor .

Supporting over 85,000 inquiries annually, Enrolment Services provides student-facing advising services for the Office of the Registrar. As a central hub of student inquiry, advisors contribute to a positive student experience through their advising on all aspects of the student record, including admission, registration, fees, student loans, awards, exams, transcripts, and convocation. Along with a team of student advising professionals, this position is responsible for upholding university and departmental regulations, policy, and compliance, as well as academic and referral services to support student engagement and student success while demonstrating critical thinking. As a result, this role requires collaboration with staff and stakeholders campus-wide in order to ensure accurate and supportive student advising and cross-campus referrals. The demands and work volume associated with this position can be significant, particularly during peak periods occurring throughout the year (August, September, January). The ideal candidate will embrace change and thrive in a dynamic team environment.

As a member of the Enrolment Services team, this position reports to the Manager,



Enrolment Services Operations. Hours of work for this position are 35 hours per week, Monday-Friday. Peak operational periods, including August, September, and January, may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campus-wide events.

Summary of Key Responsibilities (job functions include but are not limited to):

ADVISING

- Admission, Registration, Financial Aid, Fees, Awards, and Official Student Record.
- Utilize and refer to the university calendar to advise students on policies and regulations related to the following: admission and enrolment requirements, fee schedule and payments, financial aid, student loans, and awards.
- Provide quality service and advice, contribute to the creation of a supportive team, and identify ways to improve services to students, colleagues, and the university community.
- Provide troubleshooting support for student course registration. Provide appropriate advising/referrals when required.
- Follow established procedures and protocols for supporting student appeals, escalating registration issues, and processes related to course registration.
- Advise students about all aspects of their student financial

📌 Enrolment Services Advisor (Calgary)
🏢 University of Calgary
📍 Calgary