Job Summary

This position is responsible for assigned territories and will be involved in all facets of the sales operations support and order management functions. The CSR provides outstanding customer service, support, and follow-up to ensure a positive customer experience for both internal and external customers. This position is located in the Brampton, ON (GTA) area.

Essential Functions

Description

- Responds to inbound customer communications by phone, and email in a polite and efficient manner within a quick-paced environment.
- Responsible for communication to customers and Sales Agents regarding purchase order changes, pricing variances, shipping status, availability and being pro‑active to any potential challenges.
- Assists customers in submitting wholesale orders, returns, exchanges and warranty claims.




- Daily order management for their assigned territory.
- Manages and maintains customers' expectations utilizing reports and identifies and communicates supply and demand challenges.
- Partners with Demand and Logistics team to maximize shipment potential to ensure on time shipping and delivery of product.
- Maintains standards of business including, but not limited to: order entry and turnaround time for communications.
- Collaborates with Sales Team to ensure customer requirements are being met and to address any opportunities to improve business.
- Partners with Customer Operations and warehouse on a consistent basis to maintain services to an

📌 Customer Service Rep (Brampton)
🏢 keenfootwear
📍 Brampton