Location: Community Y

Program: Community YMCA

Position Status: Part time (5 -10 hours per week)

Compensation: $17.00 per hour

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As Part of Your Total Compensation:

- Receive a complimentary YMCA membership to our Health & Fitness facilities
- Access to Y at Home, where you can participate in fitness programs from your own home

About the Role:

Reporting to the Community Y Director, the Front Desk Staff plays a crucial role in ensuring the smooth operation at our Community Y, by providing excellent customer service to all participants, guests, and staff. This position is the first point of contact for individuals entering the Community Y,



and the Front Desk staff will be responsible for creating a welcoming, professional, and helpful environment.

Through collaboration of Membership & Program staff, ensures quality member experience while participating and engaging in Y services, including, frontline customer service, program registration, and provide support to assist with member, program, and community inquiries.

In This Role, You Will:

- Greet and welcome all members, guests, and visitors with a friendly and positive attitude.
- Answer phones, respond to emails, and address inquiries regarding programs, memberships, schedules, and policies.
- Provide accurate and timely information about YMCA services, events, and programs.
- Assist with member concerns or direct them to the appropriate staff member or department for resolution.
- Monitor the front desk area, ensuring the safety and security of the facility, including opening or closing procedures.
- Maintain a sign-in/sign-out system for guests and ensure that follow YMCA guidelines when accessing the facility. Also ensuring proper identification and accurate data entry into the system.
- Enforce YMCA policies, including ensuring all individuals entering the facility are properly checked in.
- Report any facility maintenance issues or safety concerns to the appropriate staff or supervisor.
- Delivery of Serving All Member (SAM) quality standards through provision of welcoming, inclusive, and positive membership experience. Includes ensuring effective member boarding, registration, record maintenance, collection, and financial assistance processes, in addition to facilitation of timely resolution of Member concerns.
- Assist with processing program registration and payments, ensuring participant records are up to date, including accurate contact information, membership status, and

📌 Front Desk Staff (Halifax Regional Municipality)
🏢 YMCA of Greater Halifax/Dartmouth
📍 Halifax Regional Municipality