Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. This position provides basic needs and guidance to men that find themselves homeless by providing a positive, respectful, and safe setting. Staff will support each person by encouraging healthy life skills and choices, so each person can experience success in moving back into the community and out of the shelter systems. *This is an afternoon weekend shift
* Resident/Program Support Handles the admission, orientation, and evaluation of residents as per policies, procedures, and guidelines. Ensures ongoing enforcement of policies and guidelines, including providing guidance to residents. Conducts respectful resident intake interviews ensuring all information is obtained, recorded, expectations are clearly communicated to residents, and basic goal setting is done. Monitors all incoming traffic ensuring including verifying resident identification and following safety protocols. Liaises with Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team,



PACT Team and non-emergency.) Stores and records information on resident medication, tools and gear, as per policies and procedures. Performs light housekeeping duties and foster a clean workplace culture. Provides linen and assistance to each resident, as needed. Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed. Ensures that calls and messages for residents are dealt with as per policy and privacy legislation. Provides mediation in resident conflict to prevent and/or resolve altercations. Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services. Provides and reprograms resident identification cards as per program guidelines. Reviews policies, procedures, and program guideline; Reviews information and resident forms to ensure correct information and relevance. May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures. May provide support for other program positions. Administrative Communicates with co-workers and Resident Support Team Leaders at shift change, to ensure bed availability; review and record all resident information.



Assists at the laundromat and with Program Aid duties, as needed. Assists Resident Support Team Leader with weekly tool and medication cabinet audits. Coordinates, records, and distributes weekly food hampers. May audit resident files as per procedure and accreditation standards. This is a regular part time afternoon weekend shift at 16 hours per week. Works in a men’s residential housing facility Completed High school diploma, plus specialized courses of up to six (6) months. Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider. Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers More than three months but less than one year of prior related experience, including experience with frontline work in a social service setting. Strong customer service skills. Attentive listening and observation of body language and able to monitor and read the environment. Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases. Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills. Able to pack and life resident belongings. Able to stand for long periods of time and do walk abouts within and outside of the building; Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Night Shift Support Worker (Calgary)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Calgary