Be Membee’s customer voice across support tickets, help content, and product feedback. Work remotely on a one-year parental-leave contract with possible extension. This Product Support Specialist role suits an earlier-career support skilled who wants practical exposure to an AI-enabled SaaS business. You will help customers use membership, events, finance, CRM, and website tools while identifying why tickets happen. Your findings will guide documentation, AI responses, UI/UX changes, and product priorities.

Key Responsibilities
Resolve customer questions through chat, tickets, and phone Test features against plans and update documentation Improve Buzz by reviewing answers and gaps Recommend changes that reduce overall ticket volume Pass churn risks and upsell signals to Customer Success

Requirements:
Two or more years in SMB or enterprise SaaS support Ability to explain complex ideas clearly in writing Root-cause approach to customer issues Comfort using AI tools and learning products quickly Warm communication with lean teams and volunteer boards Use customer analysis, SaaS support, and clear communication to make Membee easier for small organizations to operate. #J-18808-Ljbffr

📌 Membee Customer Support Analyst (Calgary)
🏢 Beacon Holdings
📍 Calgary