Lead service design for PLATO’s NIIS replacement, applying journey mapping and human-centered design within a Canada-based technology services company. This Service Design Lead will guide large-scale government transformation across the investigation lifecycle. The work spans future-state operating models, service blueprinting, experience prototyping, and design-ready feature delivery. Collaboration includes ESDC product owners, SMEs, investigators, Agile teams, and solution architects. Key Responsibilities:

Lead end-to-end service design from referral intake through case closure Define investigator journeys, operating models,



and experience principles Translate objectives and requirements into design-ready features Facilitate reviews and workshops with government stakeholders Support UAT, go-live, training, and continuous improvement Requirements:

Experience leading service design on government transformation programs Expertise in journey mapping and service blueprinting Experience facilitating co-design and experience prototyping Ability to work strategically and at detailed feature level Robust stakeholder management with Agile delivery experience Bring service design leadership, facilitation, and investigator-focused thinking to PLATO’s NIIS replacement program.

📌 Service Design Lead Government Transformation (Winnipeg)
🏢 PLATO
📍 Winnipeg