Lead service design and user research for complex transactional digital services as a Senior UX Designer with Symbiotic Digital. This senior position covers user-centered design across enterprise platforms and digital services. You will shape interaction design, accessibility, and validation activities while connecting user needs with business requirements. The work includes responsive experiences across desktop, tablet, and mobile devices. Key Responsibilities:

Lead research, service design, interaction design, and validation Identify user needs, behaviors, pain points, and accessibility requirements Create personas, journey maps, blueprints, wireframes,



and prototypes Facilitate co-design workshops and design reviews Translate testing findings into actionable design improvements Requirements:

Experience leading complex transactional service design Experience conducting research, interviews, inquiry, and usability testing Knowledge of AODA and WCAG requirements Experience applying enterprise design systems and reusable patterns Excellent facilitation, presentation, written, and verbal skills Apply service design, research, accessibility, and interaction expertise to create consistent digital experiences at Symbiotic Digital.

📌 Senior Service Design Lead (Toronto)
🏢 Symbiotic Group
📍 Toronto