Drive retention and growth at Clio through SaaS customer success, AI-powered analytics, and strategic account engagement. This current role supports high-value customers. As a Senior Customer Success Manager, you will build trusted adviser relationships across accounts, integration partners, and stakeholders. You will connect Clio products with strategic business goals. Your work includes executive reviews, adoption, workflow optimization, and measurable customer outcomes. Key Responsibilities:

Establish trusted adviser relationships with high-value accounts Present AI-powered analytics and actionable customer insights Facilitate executive business reviews and measure ROI Drive adoption, renewals, upsells, and customer satisfaction Coordinate customer needs across Product, Sales Engineering, and departments Requirements:

Four or more years of SaaS CSM experience Experience driving retention, growth, and advocacy Previous ownership of Customer Success KPIs Experience developing processes and leading change management Experience using Gainsight, Totango, or ChurnZero Bring strategic account management, customer advocacy, and SaaS expertise to Clio's AI-powered legal technology customers.

📌 Senior SaaS Customer Success Manager (Vancouver)
🏢 Clio
📍 Vancouver