AWS Canada needs an ISV transformation leader to guide cloud, SaaS, and AI journeys for Canadian software companies. The role connects strategy with execution. This Customer Success Manager owns customer outcomes across complex, multi-stakeholder environments. You will help independent software vendors migrate critical workloads, adopt generative AI and agentic capabilities, and build governance, operating models, and data infrastructure. You will also translate technical solutions into business cases for senior stakeholders. Key Responsibilities:





Define transformation paths from strategic milestones to realized value Facilitate co-innovation workshops and strategic planning sessions Build alignment between technical teams and executive decision-makers Remove systemic barriers and escalate customer risks precisely Share customer learnings through repeatable internal mechanisms Requirements:

AWS Solutions Architect or similar cloud certification Cloud architecture, migration, transformation, or modernization experience Eight-plus years in customer success or account-based programs Experience coordinating complex initiatives across multiple teams Ability to deliver measurable transformational outcomes Shape AWS transformation outcomes for ISVs through strategic engagements, cloud modernization, AI adoption, and cross-functional customer leadership.

📌 AWS ISV Transformation Manager (Toronto)
🏢 Amazon
📍 Toronto