Build leadership impact across travel insurance claims in Hamilton, Ontario, mentoring teams and strengthening service delivery through practical operational expertise. As Travel Claims Manager, you will lead an expanding operation serving a major US insurer client. Approximately 30 claims professionals, including three team leads, manage straightforward, short-term travel claims. Your leadership will support quality, efficiency, continuous learning, and robust client relationships. Key Responsibilities:

Provide hands-on coaching and mentorship to claims teams Handle complex escalations and challenging claim files Collaborate with US client representatives on service delivery Partner with Operations leadership on strategic client matters Maintain claims metrics, trends, and outcomes reporting Requirements:

10+ years of progressive claims leadership experience Proven ability to develop supervisors or team leads Track record managing high-volume claims environments Exceptional leadership and people development capabilities Customer-centric approach to service excellence Apply your mentorship, relationship management, and claims leadership strengths to guide a growing travel insurance operation.

📌 Travel Insurance Claims Leader (Canada)
🏢 DGA Careers
📍 Canada