What Would You Be Doing?

- Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
- Continuously identify and implement operational best practices
- Adjust and monitoring scheduling based on demand requirements to ensure effective operational staffing levels
- Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
- Oversee customer relations management to ensure expectations are being met and identify areas for improvement
- Oversee and ensure that all cash and audit procedures are being followed
- Prepare reports, analyze and investigate any discrepancies in a timely manner
- Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
- Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
- Manage labour costs based on business demands to ensure targets are achieved
- Other ad hoc duties and projects as assigned by management

What are the Working Conditions?





- 24/7/365 operation with constantly changing demands and challenges
- May be required to work various shifts including evenings and weekends
- Sit, stand, and walk for extended periods of time
- Administrative and computer work required

What Are We Looking For?

- 1-2 years of experience in a Supervisory/Team Lead capacity
- Demonstrated exceptional customer service skills
- Proficient in Microsoft Excel/Word/Outlook, and Chrome
- Previous customer care, tourism, hospitality and/or food & beverage experience preferred
- Excellent communication and organizational skills
- Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
- Ability to balance workload with busy and slow times
- Ability to pass a criminal background check and all airport screening processes
- Valid Class 5 drivers license and clean abstract

What Will Set You Apart?

- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual, focused on accuracy, customer relatio

📌 Supervisor - West (Vancouver)
🏢 Indigo Park Canada
📍 Vancouver