Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and solid economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32316: Senior Business Process Analyst

- Union: Non Union
- Job Description ID #: 7907
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on November 11, 2026.
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Corporate Security Planning Specialist, this position is responsible for ensuring effective daily operation, records management and analyzing and devising complex business process requirements. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Process Analyst will also assist with the development of business analytics capabilities within the Corporate Security Division.

Oversee security-related contracts, including vendor performance, service delivery, compliance monitoring, and contract administration. Through data analysis and business process reviews,



the position will identify service gaps, recommend improvements, and ensure resources and programs align with operational and organizational needs.

Develop reports and recommendations to enhance business processes, optimize security system investments, support new technology implementations, and lead requirements gathering and process design for medium- to large-scale projects across multiple functional areas.

This position will utilize a high level of professional business insight and applies highly effective relationship building and communication skills. This position will handle confidential security matters related to personnel security requirements.

GENERAL DUTIES

Identify, analyze, and document business and process requirements through stakeholder consultation, document analysis, business process mapping, workflow analysis, and operational reviews.

Lead and support business process improvement initiatives by evaluating existing practices, identifying gaps, recommending solutions, and implementing operational efficiencies.

Provides input into training plans by identifying and assessing areas of improvement, needs and skills requirements.

Conduct audits and evaluations of organizational processes and practices, identifying opportunities for improvement and recommending changes that may impact operational procedures, compliance requirements, and staff responsibilities.

Develop, monitor, and report on Key Performance Indicators (KPIs), performance measures, dashboards, and analytics to support operational decision-making and continuous improvement.

Track, evaluate, and provide recommendations based on program outcomes, operational data, and departmental strategic initiatives.

Research, analyze, and prepare reports, briefings, presentations, communication material

📌 Job ID #32316: Senior Business Process Analyst (Canada)
🏢 The City of Hamilton
📍 Canada