Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32296: Manager, IT Infrastructure
- Union: Non-Union
- Job Description ID #: A15465
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 11, 2026.
- Vacancy type: This posting is for a new vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the CISO and Director, IT Infrastructure, the Manager, IT Infrastructure provides strategic and operational leadership for the City’s enterprise infrastructure and platform-service functions. The position is responsible for the availability, performance, security, resilience and lifecycle management of the City’s enterprise infrastructure, including server and operating-system platforms, virtualization, storage, backup and recovery, data-centre services, Microsoft Azure, Microsoft 365 infrastructure, hybrid cloud environments and related enterprise platforms.

As a member of the IT Management Team,



the Manager anticipates operational and capacity needs, translates corporate priorities into explicit infrastructure and modernization plans, strengthens accountability through measurable outcomes, and builds trusted relationships with City departments, Cybersecurity, Applications, Enterprise Architecture, Procurement, Legal, Finance, Human Resources, technology partners and vendors. The Manager promotes consistent service-management and engineering practices, financial stewardship, operational resilience, continuous improvement and a culture of ownership, collaboration, innovation and respect.

GENERAL DUTIES

STRATEGY & PLANNING

- Leads enterprise infrastructure services; establishes priorities, service expectations, accountabilities and performance outcomes aligned with corporate and departmental objectives. Advises the designated senior leader and IT Management Team on infrastructure performance, capacity, availability, technology debt, lifecycle risks, vendor dependencies, investment priorities and decisions requiring executive direction.
- Develops and executes operating plans, infrastructure roadmaps and lifecycle strategies that address service demand, workforce capacity, technology currency, cloud adoption, financial requirements, resilience and operational risk.
- Directs infrastructure monitoring, performance and capacity management, patching, upgrades, lifecycle renewal, backup and recovery, disaster-recovery readiness, high availability and service-continuity activities. Develops and maintains infrastructure standards, roadmaps, architecture-aligned designs, operating procedures, configuration requirements and technical controls that support secure, reliable and sustainable services.
- Works with Cybersecurity, Enterprise Architecture, IAM, Network S

📌 Job ID #32296: Manager, IT Infrastructure (Canada)
🏢 The City of Hamilton
📍 Canada