Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32325: Storefront Clerk (Part Time)
- Union: CUPE 5167
- Job Description ID #: 7163
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 11, 2026.
- Duration: 24 months
- This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to Supervisor, Customer Service, the Storefront Clerk performs support duties associated with the operation of the various sections within the Hamilton Water Division. Responsible for processing transactions at the storefront, verifying and balancing financial purchases, receiving inquiries and complaints from contractors and the general public. Performs meter operations inventory, processes incoming and outgoing mail.

GENERAL DUTIES





Provides sensational customer service at the storefront for the sale of permits for various water and wastewater programs, wastewater tanker tickets and water hauler smart access cards/accounts for the Division.

Liaises with Ontario One Call to submit requests and prepares underground packages.

Responds to inquiries generated through the CRM (Customer Relationship Management) system to ensure timely and effective customer service.

Operates cash register and point of sale (POS) machine with a large volume of cheque and cash sales. Prepares daily revenue distribution statements and bank deposits for security courier pick-up. Conducts balancing daily and verifies all transactions for accuracy. Works with the Finance section to identify variances.

Receives and prepares grant funding requests under the Protective Plumbing Program and forwards to Supervisor for approvals.

Receives mail, sorts, and distributes in order of priority. Contacts couriers and arranges for pick-ups and deliveries.

Provides clerical support by creating spreadsheets, labels, charts, letters, memos, forms and documents. Performs data entry into computerized database system, creates work orders and service requests for Hamilton Water Division.

Processes customer letters, backflow prevention test reports, backflow property surveys and other reports for maintenance programs within Hamilton Water Division.

Receives, assesses, and responds to general email inbox to provide customer service follow up.

Maintains office filing systems for customer service storefront section.

Receives, stocks and transfers materials and parts required by Meter Operations to ensure continuous, efficient, and effective uninterrupted supply of goods. Confirms receipt, matches shipping d

📌 JOB ID #32325: Storefront Clerk (Canada)
🏢 The City of Hamilton
📍 Canada