Lead insurance investigations in a hybrid Program Manager role, applying investigative judgment while coaching Investigation Analysts in Waterloo, Ontario. Strengthen fraud detection, case development, and team capability.

Manulife seeks an experienced insurance investigator ready for people leadership across dental and drug investigations. You will guide complex files, develop analysts, and support consistent investigative practices. The role values coaching aptitude, relationship building, influence, and sound decision-making.

Key Responsibilities:

- Lead, coach, and develop Investigation Analysts
- Guide complex, sensitive, and higher-risk investigations
- Assess evidence, document findings, and recommend outcomes




- Identify emerging fraud risks and investigative opportunities
- Improve investigative processes, tools, controls, and practices

Requirements:

- Experience conducting insurance investigations
- Knowledge of health and dental claims or provider practices
- Leadership, mentoring, coaching, or subject-matter expertise
- Experience using data and analytics for fraud investigations
- Fraud or investigation-related education, training, or designation

Bring insurance investigation expertise, coaching ability, and analytical judgment to Manulife’s Investigation Services team.

📌 Insurance Investigations Program Manager (London)
🏢 Manulife
📍 London