Key Responsibilities

- Lead user research, service design, interaction design, and validation activities.

- Identify user needs, behaviors, pain points, accessibility requirements, and service expectations.

- Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.

- Design consistent experiences across enterprise platform capabilities and digital services.

- Facilitate co-design workshops, design reviews, and collaborative working sessions.

- Conduct usability testing and accessibility evaluations, translating findings into actionable design improvements.

- Maintain traceability between user needs, business requirements, and design decisions.

- Support development and testing teams to ensure accurate implementation of approved designs.

- Contribute reusable patterns, standards, and components to an enterprise design system.

Required Experience

- Experience leading user experience and service design for complex transactional digital services.

- Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.

- Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and interaction designs.

- Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery experiences.

- Robust understanding of user-centered design, service design, interaction design, content design, and design-thinking methodologies.

- Experience designing accessible services in accordance with AODA and WCAG standards.

- Experience applying enterprise design systems, reusable components, and interaction patterns.

- Experience designing responsive experiences for desktop, tablet, and mobile devices.

- Experience collaborating with product managers, architects, developers, analysts, accessibility specialists, and testing teams.





- Experience presenting research findings and design recommendations to senior stakeholders.

Skill Set Requirements

User-Centered and Service Design Experience (35%)

- Experience leading design for complex transactional services.

- Experience developing journey maps, service blueprints, wireframes, prototypes, and interaction specifications.

- Experience translating research findings into implementable design solutions.

User Research and Usability (25%)

- Experience conducting user research, usability testing, synthesis activities, and design validation with diverse user groups.

Accessibility and Design Standards (20%)

- Knowledge of AODA and WCAG requirements.

- Experience applying enterprise design systems and accessible interaction patterns.

Communication and Collaboration (20%)

- Excellent visual, written, verbal, facilitation, and presentation skills.

- Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

Must-Have Qualifications

- Experience leading design for complex transactional services.

- Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.

- Knowledge of AODA and WCAG requirements.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide:

- Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

- Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

📌 Senior UX Designer (Toronto)
🏢 Symbiotic Group
📍 Toronto