We are seeking an enterprise-grade Program Manager to lead Teifi's most complex, multi-workstream Shopify Plus initiatives. This role is dedicated to large-scale, strategic accounts that require formal program governance, steering-committee-level stakeholder management, and cross-project coordination across multiple delivery pods.

The Program Manager owns the macro-level health of the client engagement from inception through completion. You will ensure strategic alignment across all workstreams, safeguard financial health across the entire account portfolio, and maintain an exceptional client experience at the executive level. In this role, you will provide leadership, direction, and accountability to the Project Managers executing within your program, ensuring cohesive delivery. You carry full accountability for the high-level client relationship, macro-financial performance, and overarching success of the program.

Key Responsibilities Program Setup & Strategy

Define and own the overarching program management plan, establishing macro-scope, business objectives, governance models, and delivery structures at inception

Lead program kickoff activities, driving alignment with executive client stakeholders, validating high-level scope, and establishing governance boundaries

Build and maintain the program charter, mapping workstreams, critical paths, project interdependencies, and success criteria across the full initiative

Establish stakeholder maps and communication plans, aligning key client contacts from operational working teams up to C-suite sponsors

Architect resource requirements across the entire program, partnering with discipline leads and Project Managers to optimize pod composition and capacity

Oversee program-level Discovery phases,



ensuring outputs are comprehensive, aligned with business goals, and seamlessly translated into execution backlogs

Program Governance & Client Partnership

Establish, facilitate, and chair formal program governance structures, including client steering committees, executive status reviews, and cross-workstream leadership forums

Serve as the primary relationship owner for the client's executive leadership team, building deep trust and maintaining strategic alignment under pressure

Navigate complex, enterprise client environments, managing competing stakeholder priorities, organizational change, and corporate political dynamics

Partner with sales and account leadership to identify opportunities for account growth, surfacing current business needs and helping scope subsequent engagements

Own the formal change control process at the program level, evaluating the compounding impact of Change Requests (CRs) on the program’s macro budget, timeline, and resource pool

Program Delivery & Risk Management

Master-schedule the end-to-end program across all workstreams, managing critical path dependencies, and communicating timeline health to both client and internal executives

Provide leadership and direction to Project Managers within the program,



holding them accountable to their project commitments and ensuring unified delivery standards

Monitor delivery velocity and health across all projects, proactively identifying and mitigating cross-workstream risks before they impact the critical path

Champion the program-level RAID log, ensuring risks, assumptions, issues, and decisions are aggressively tracked, escalated, and resolved

Facilitate macro-level alignment ceremonies, such as Scrum of Scrums and cross-pod syncs, to keep delivery leadership aligned

Orchestrate the program-level go-live and cutover strategy, coordinating with PMs and technical leads to ensure organizational readiness for launch

Serve as the ultimate internal escalation point for complex delivery blockers, client disputes, and cross-workstream conflicts

Own the financial performance and profitability of the entire program, tracking aggregate budgets, cumulative margins, and actuals across all associated SOWs

Review, validate, and consolidate project-level financial reporting from PMs, ensuring early identification of budgetary risks or margin erosion

Oversee milestone-based invoicing and collections across the program in alignment with MSA and SOW structures

Direct resource forecasting and capacity planning at the macro level, ensuring optimal utilization across the program ecosystem

Team, Process & Quality

Lead through influence and mentorship across cross-functional delivery teams comprising PMs, Technical Leads, BAs, QA, and Architects

Oversee aggregate delivery quality, ensuring cross-workstream outputs collectively meet Teifi’s standards and deliver the contracted business value

Contribute to the continuous evolution of Teifi's delivery playbook, bri

📌 Program Manager (Vancouver)
🏢 Teifi Digital
📍 Vancouver