Support Eupraxia employees onsite in Vancouver through Tier 1 and Tier 2 troubleshooting, Microsoft 365 administration, and clear technical communication. Monday-to-Friday onsite work is required.

As an Intermediate IT Service Desk Analyst reporting to the Head of Information Technology, you will serve internal employees and contractors. The role supports a Cloud-First environment through ITSM queue management, Windows 11 troubleshooting, Microsoft 365 administration, and user communications. Your work helps maintain smooth IT operations across Eupraxia Pharmaceuticals.

Key Responsibilities:

- Deliver onsite Tier 1 and Tier 2 technical assistance
- Resolve incident tickets and service requests using ITIL practices
- Administer Microsoft 365 accounts, permissions, and service health




- Deploy and troubleshoot Windows 11 and macOS devices
- Support networks, meetings, inventory, provisioning, and knowledge articles

Requirements:

- Three-plus years of enterprise or mid-market technical support experience
- ITSM queue management experience; Freshdesk experience preferred
- Post-secondary computing diploma or degree and ITIL Foundation
- Microsoft 365, Teams, Zoom, networking, and endpoint security experience
- Full time onsite availability in Vancouver, Monday through Friday

Apply your service desk, Microsoft 365, Windows 11, and communication expertise to support Eupraxia's Vancouver operations.

📌 Intermediate IT Service Desk Analyst (Vancouver)
🏢 Eupraxia Pharmaceuticals
📍 Vancouver