Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol (www.amphenol.com) is one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for our products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Job Description:

As the Telephony & Mobility Administrator, you will be responsible for the administration, optimization and governance of Amphenol's global voice and mobile communications services. This includes the global Microsoft Teams Phone (VoIP) platform, remaining on-premises PBX and analog systems, and the company's corporate cell phone program. As the primary subject-matter expert for voice and mobility, you will ensure communication services are reliable,



secure, cost-effective and aligned with business needs across all sites.

The ideal candidate combines hands-on technical expertise in Microsoft Teams Phone and carrier services with strong process discipline, financial acumen and the ability to translate usage and cost data into clear, actionable reporting for the leadership team.

Roles & Responsibilities:

Global Microsoft Teams Phone & VoIP Administration

- Administer, maintain and optimize the global Microsoft Teams Phone environment, including Calling Plans, Operator Connect and/or Direct Routing, Session Border Controllers (SBCs), calling policies and emergency calling (E911) configuration.
- Manage user voice enablement, phone number assignment and porting, call queues, auto attendants, IVR, dial plans and call routing across all global sites.
- Administer remaining on-premises PBX, analog and DECT wireless systems, including QoS/CoS configuration, hardware lifecycle management and integration with Microsoft Teams.
- Monitor call quality and service health using Teams Admin Center, Call Quality Dashboard (CQD) and related tools to proactively identify and resolve issues.
- Plan and support system upgrades, migrations and recent site deployments, including the transition of legacy PBX and carrier services to Microsoft Teams Phone.
- Maintain cloud-based customer service call flows,



including AI-enabled agents where applicable.
- Partner with the IT Infrastructure and Cybersecurity teams to ensure voice services meet network, security and compliance standards.

Corporate Mobility (Cell Phone) Program Management

- Own the administration of the company's corporate cell phone program, including carrier accounts, rate plans, device inventory and user assignments.
- Process requests for new lines, upgrades, transfers, device replacements, international roaming and deactivations in accordance with company policy and approval workflows.
- Establish, document and continuously improve mobility processes, including eligibility and approval policies, device standards, onboarding/offboarding, and lost or stolen device procedures.
- Review monthly carrier invoices for accuracy, resolve billing discrepancies, and reconcile charges and cost-centre allocations with Finance.
- Analyze usage data to identify cost optimization opportunities, such as inactive lines, plan right-sizing and pooled data, and implement approved savings measures.
- Coordinate with IT on mobile device management (e.g., Microsoft Intune) enrollment and security compliance for corporate devices.

Reporting & Governance

- Prepare and present regular reports and dashboards to the leadership team covering mobility and telephony spend, usage trends, cost savings, service performance, uptime and incident metrics.
- Provide budget input and forecasting for voice and mobility services, and track actual spend against budget.
- Conduct periodic audits of telephony and mobility services to ensure compliance with company policies, standards and audit requirements.
- Maintain complete an

📌 Telephony and Mobility Administrator (Markham)
🏢 Amphenol ICC
📍 Markham