Technical Account Management; Remote Canada

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.

Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.

Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.

Complete Technical Product Assessments

Create & maintain customer Environment Profiles

Driving ticket resolution by working closely with the support teams.

Collaborate with cross-functional teams to understand customer issues and drive resolution

Collaborate with Professional Services and Project Manager during implementation

Maintaining overall account health for each account.

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support

- Excellent customer service skills, with strong dedication to customer care.




- Bachelor’s degree in a related technical field.
- Versatile, a team player, strong collaborator
- Ability to understand and analyze customer technical needs
- Confident in person and by phone with large teams and audiences
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Network Topology/Layers
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Security software
- Windows Account Administration

SQL experience is a plus

Scripting language experience is a plus

Linux experience is a plus

Diversity. Inclusion. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. BeyondTrust is the global identity security leader protecting Paths to Privilege. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

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📌 Technical Account Manager -Cybersecurity (REMOTE) (Montreal)
🏢 BeyondTrust
📍 Montreal