We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are inspiring and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
We are looking for a Client Service Assistant to join our team in our Waterloo office!
As a Client Service Assistant, you will be responsible to assist the Client Service Manager and the Client Service Representative to ensure the Commercial team meets company objectives and quality service to clients, colleagues, and insurers.
Your day as a client service assistant
Prepare certificates of insurance and automobile liability cards (pink slips).




Assist with the preparation of renewal presentation and new business proposals.
Follow up on policies and endorsements.
Prepare and update Excel spreadsheets.
Complete Word Sensa policy comparison.
At least 1 year of work experience in insurance is an asset.
Excellent knowledge of the Microsoft Office suite.
RIBO licensed an asset.
Customer focused and sales oriented.
This posting is for an existing vacancy position.
Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.
Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work. Visit our website to learn more about us: bflcanada.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Customer Support Agent /Agent de service à la clientèle (Waterloo)
🏢 BFL Canada
📍 Waterloo