In the role of Operations Manager, you will spearhead the development and execution of the store's operational strategy, leading both the store operations and back-of-house teams towards enhanced efficiency and timely support. Your leadership will be instrumental in the day-to-day management of operations, collaborating closely with the broader management team to optimize various facets of the store's activities. This includes but is not limited to stock management, product flow, cash reconciliation and after-sales service, maintenance, inventory oversight, administrative tasks, policy enforcement, asset protection, and ensuring health and safety protocols are rigorously upheld.

Systematically drive, improve, and maintain operational excellence and efficiency across all aspects of the store keeping a commercial and strategic mindset, monitoring quantitative and qualitative KPI’s dashboards to drive any action plan s.

Ensure meticulous organization of back-of-house areas, proximity areas, stock rooms, cash counters, maintenance and tailoring rooms, product care, and holding areas.

Develop and implement inventory management strategies to optimize stock levels, minimize stock losses and shrinkage, ensure accurate tracking of merchandise, and oversee store cycle counts and stock reconciliation.

Monitor and ensure the correct management of all payments flows and tenders: cash, store credits and deposits, special orders, discounts and other. Guarantee an accurate tills reconciliation on a daily basis, checking the compliance and accuracy of all transactions and report to Finance/Accounting/Kering Services and Store Management Teams any discrepancy or issues.

Liaise and be the cross-function point of reference with Retail, Security, Facility, Inventory Control, Kering Service, Digital, and Merchandising to execute all operational and service standards set forth by Gucci.

Ensure that all the “Operations” tools are properly working at all the time (full technical knowledge) and that they are used in an effective way, guaranteed also by a good presence on sales floor.

Guarantee the adherence to the company guidelines and local regulations on processing payments, returns, exchanges, refunds, and all sensitive transactions whilst ensuring a seamless and positive experience for clients, minimizing waiting time during the checkout process.





Follow all the security procedures to prevent thefts, frauds and stock losses.

Ensure compliance with company policies, procedures, and regulations, including health and safety standards, legal requirements, and internal guidelines.

Plan the communication and implementation of any new retail operations policies or processes and train new hires and existing staff on all store operational procedures/tools. Assist in the training of new Operations Managers in other locations and support teams in store openings, closures, refurbishments, and temporary store, within the market or region.

Support Store Director on managing & controlling costs and efficiency.

Manage the uniform order process for store team members from order entry and allocation to distribution.

Propose and implement initiatives to enhance operational efficiency and drive business growth.

Serve as a leader to the Store’s Operations and Back Office teams and create a positive and united work environment amongst all staff.

Coach and develop direct reports in areas of operations, customer service and sales support.

Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.

Conduct regular and monthly OTOs with your team members related to performance, discuss results and opportunities, and develop action plans with them.

Manage and resolve employee- relations matters in partnership with the Store Managers and People Partners.

Partner with the Store Director to attract, recruit, and retain a high-performing operations team and build a talent pipeline through networking and competitive headhunting.

Minimum of 5+ years of retail operations management experience, preferably in fast fashion or luxury retail.

Bachelor’s Degree is a plus.

Proven track record of success in managing inventory, logistics, and store operations.

Ability to analyze information, identify business priorities,



problem solve and manage multiple tasks in a quick-paced environment.

Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels in an international environment.

Knowledge of retail best practices, market trends, and customer behavior.

Ability to work flexible hours, including weekends and holidays, as needed.

Proficiency in inventory management software, SAP, and Microsoft Office (particularly Excel), knowledge of RFID system is a plus.

If you feel like us, grab this chance and be part of our community!

"Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. For individuals assigned and/or hired to work in Ontario, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $76,500 - $85,000 CAD.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. Under the current vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

📌 Short Term Operations Supervisor (Toronto)
🏢 BROBSTON GROUP
📍 Toronto